Ordering, Delivery & Returns
Payments & Receipts
I can’t sign into my account or I’ve forgotten my log in details.
Please contact us your name and email address and we can reset your password for you.
I have a discount code but it has expired. Can I redeem it?
We regret that we cannot extend any offers past their end date.
I have a discount code but forgot to use it for my order.
Once an order has been placed the discount cannot be applied retrospectively. We cannot refund or reimburse a discount if a code was not applied at the time of placing the order online. Discount codes and coupons can only be used through the website and cannot be applied to orders placed via the telephone.
Is passionphotographyexperience.com secure?
Yes, our website is extremely secure.
We use an extremely powerful ecommerce package, which is behind state of the art networking equipment and firewalls. Every measure is taken to ensure that your details are always completely safe.
We do not receive your credit or debit card details, however we are able to make refunds via Paypal.
I can’t find an item on your site.
Please try the search box at the top of each page.
I am having general problems accessing or buying from your website.
If you are experiencing any problems such as placing an order, payment issues or any other problems please feel free to contact us and let us know the issues you are experiencing.
If you happen to get an error code or message please include this in your e-mail.
Your website indicates that an experience is available, yet I cannot purchase it.
Please check your basket to ensure it is not already in there. If there is only one place on a workshop or one item available our website will not allow more than one to be added.
I would like to cancel an order or workshop booking. Can I have a refund?
To cancel an order or cancel a workshop booking please contact us.
Not all products are eligible for a refund.
Refunds for workshop bookings are subject to us being able to resell your place online.
Learn more about our cancellation policies here.
My payment is being refused or my transaction declined.
It is likely that you are entering incorrect information or your bank card has expired or been put on hold. Please ensure that you enter all your details correctly. If you’re sure they’re correct, please contact your bank.
I have not received a receipt or I need a copy receipt.
Contact us here.
I wish to pay with a PayPal account that is not in my own name
Please ask the owner of the PayPal account to email us (from the email address linked to the Paypal account) with authorisation. We will not dispatch any goods until we receive this authorisation.